FAQ's

UNFORTUNATELY WE ARE UNABLE TO SHIP ORDERS TO THE USA AT
THIS TIME.

For quick answers, check out our FAQ section below.

WHOLESALE PARTNERSHIPS

How do we become stockists of your products?

We welcome wholesale enquiries and you can easily reach us via our contact form.

Which countries can you supply?

Currently we can provide wholesale stock to partners in New Zealand, Australia and the USA.

We are in the process of product registration of Gilder's Balm with the EU and UK markets and will notify subscribers when this process is complete.

Are your balms and salves safe to use on the skin?

Yes. Our parent company Archeus and our founder have more than a decade's experience of formulating and manufacturing natural products for use on the face, body and even intimate areas. A number of Archeus formulations have been reocognised in international awards and many health professionals recommend them to patients and clients.

All products are made onsite at the Archeus apothecary and processes comply with GMP standards.

What Harmonized Code do your balms and salves come under?

We use 3304.99.5000 which is the code for preparations for care of the skin.

What are your Minimum Order Quantities

We can discuss that with you when we connect.

ABOUT BALMS & SALVES

Are your products safe to use on the skin?

All products are made onsite at the Archeus apothecary and processes comply with GMP standards.

What sort of ingredients do you use?

We only use natural ingredients that have been safety assessed for use on the skin. We source certified organic ingredients wherever possible, and our essential oils are therapeutic grade.

We do not use any artificial fragrances. We do not use parabens or other broad spectrum preservatives.

How long is the shelf life of your balms and salves?

Because our balms and salves do not contain water, they have a long shelf life of three years.

What is the best way to store your balms and salves?

Our balms are made from beautiful plant oils, essential oils and waxes and are best stored in a cool place out of direct sunlight. They will repsond to ambient temperature. In cool temperatures, you will find they will harden, but will melt when in contact with body temperature.

In warm temperatures the balm will soften. If it gets too soft simply put it in the fridge for half an hour or so and it will firm up again.

PIGMENTS

Where do you source your pigments?

We collaborate with partners in Europe in order to source natural pigments from traditional quarries in France, Italy and Cyprus and modern synthetic pigments that recreate the colours used in the renaissance and beyond, but without the toxicity!

Do you have any educational resources about using pigments?

I will be adding helpful videos and content to the @langdaleartisans facebook and instagram channels. Workshops will also be scheduled (sign up to our newsletter to receive information on them).

What can you use pigments for?

Pigments are a beautiful way to paint. They can be used with traditional egg temerpa (just like Botticelli!). You can use binders to make your own watercolour and milk paints. You can add mediums to make your own oil colours.

NATURAL PLANT DYES & EXTRACTS

What is the difference bewteen a dye and a pigment?

The main difference between them is that dyes are soluble and pigments are insoluble and are suspended in a medium or binder.

Where do your plant dyes comes from?

We source our dyes from our partners in India whom we have collaborated with since 2015. We will also be growing some dye plants in the Archeus gardens and hope to have them available in due course.

Are plant dyes harmful to the environment?

No they are not. They are all grown sustainably. They are Global Organic Textile Standard (GOTS) certifed. The GOTS standard was developed by leading standard setters to define world-wide recognised requirements for organic textiles.
Water from the dyeing process can be used on the garden, and plant material can be added to compost.

Orders and Payment:

Can I order products from your website?

Yes retail orders are available here on this website. If you are interested in becoming a stockist please contact us here.

What payment methods do you accept?

For orders via this website we offer the following payment methods for your convenience when shopping with us online:
Mastercard
VISA
Apple Pay
Google Pay

To ensure the security of your transaction, the name and address provided during the checkout process must match the information associated with the credit card used for payment. It is important for us to verify this information. Therefore, we reserve the right to cancel any order that does not meet these criteria.

Wholesale customers will be invoiced through Xero and orders will be shipped once payment is received.

Where can I find my order number?

You can easily locate your order number in the following places:
1. Confirmation email: Your order number will be included in the confirmation email you received after placing your order. Please refer to this email for quick access to your order number.

2. Order-related emails: Each email related to your order, such as shipping updates or delivery notifications, will also include your order number. Please check these emails for easy reference.

3. Order page in your account: If you created an account during the checkout process, you can log in and visit the order page. Your order number will be displayed there for your convenience.